Use the Statistics menu to access key data about your community. It is an important tool to track performance, analyze user behavior and support your reporting needs.
Users
The Userview is a key dashboard to access member-related data and perform many actions.
Learn more about the Userview.
Applications
This dashboard is specific to closed communities.
In this dashboard, you can view a chart showing the distribution of applications by status: Accepted, Declined, Pending and Waiting.
Learn more about the Applications dashboard.
Gamification
The Gamification section includes five dashboards:
- Missions to track completed missions, points earned and rewarded members.
- Badges to view badges awarded.
- Statuses to analyze statuses earned and their distribution among members.
- Roles to view roles assigned and role requests.
- Power BI board to access a member’s activity detail in User detail.
Learn more about the Gamification dashboards.
Moderation
In this dashboard, you can track Moderated Users (flagged, blocked and banned users), Deleted Posts and Flagged Posts.
You can also view the content of a post or comment deleted by the user (author).
In Statistics > Moderation > Deleted Posts, the chart shows the number of posts/comments deleted by the author. You can also check the deleted content.
User of the Month
In this section, you can find two tabs:
- Data: select a period to access user data (number of posts, comments, likes, completed tests, validated posts and comments, score) and see how many times they have been elected.
- History: view all users previously selected as Members of the Month (ID, username and election date).
Acquisition/Retention
This section includes the following tabs:
- Acquisition: users of both the community and the chat widget (number of new users and number of users).
- Acquisition Chat: users of the chat widget only (number of new users and number of users).
- Acquisition BEP: community members only (number of new users and number of users).
- Referral: top referrers, referred users and users acquired through referrals.
If you have not implemented the chat widget on your website, the data in the Acquisition and Acquisition BEP tabs will be the same.
Number of users in the community
In Statistics > Acquisition/Retention > Acquisition BEP, you can view the number of members in the community.
- Select a period.
- You will find the number of new users acquired during the period, the total number of users acquired since launch and the total number of users deleted during the period.
- The two charts show daily acquisition figures: hover over the chart to check both the date and the number of users acquired on that day.
| Total Users (end date) | Total Users (all time) |
|---|---|
Number of users up to the end date you selected for the period. |
All users registered in your community, regardless of the end date selected for the period. |
Interactions
In this section, you can find data related to Channels, Categories and Products.
Learn more about the Interactions dashboard.
Demographics
In this section, you can find data on your community members’ demographics (country, city and year of birth) and email opt-ins, in two different tabs:
Demographics: this is where you can find Country, City and Year of birth data. You can click on a specific row to filter the other tables.
Opt-ins: you can view the total number of opt-ins and the percentage for the selected period, as well as the details of opted-in users. Opted-in users are users who agreed to receive emails from the community (manual sendouts, not to be confused with automatic notification emails).
You can also go to Statistics > Users, select the field “Has user accepted marketing email”, click the filter icon in the column and select True.
Social campaigns Hub
In this section, you can find data and content related to all your social campaigns.
Learn more about the Social campaigns Hub.
Product Campaign
In this section, you can find data related to Test Campaigns, Application CF, Reviews Custom fields and Targeted Missions.
Learn more about the product testing dashboards.
Events
This section includes the following tabs:
- Events
- Registration list
- Posts
Event participants
In Statistics > Events > Events (tab), you can view the number of participants (members who registered for events) once you have selected a period. You can also check how many posts, comments and likes the event received in the community.
You can download the list of event participants in Statistics > Events > Registration list. Once you have selected the relevant event, you can export the data.
Contests
In this section, you can find data related to Contests, Posts, Participants, Quizzes / Polls and Comments.
Learn more about the Contests dashboard.
Emails
- Select the period and the type of emails you are interested in from the dropdown menu.
- By default, statistics are displayed on a daily basis (date, sent, opened, clicked, unsubscribed, etc.).
- At the top right of the table, you can change the frequency by selecting Week or Month.
You can export the data using the icon at the top right of the table.
Please note that this export is limited to 10,000 rows.
Orders
This section includes the following tabs:
- Order: number of orders, revenue and average order value for the selected period.
- Orders Chat: orders from the chat widget only (number of orders, revenue and average order value).
- Orders BEP: orders from the community only (number of orders, revenue and average order value).
Questions
This data is available only if you have implemented the chat widget on your website.
This section includes the following tabs:
- Summary
- Community questions
- FAQ questions
- Customer service questions
- Exports
You can access data such as the number of questions, number of answers, answer rate, rating rate, satisfaction rate and consultations.
Chatrooms
A chatroom-type channel must be implemented in your community to access the data.
In this section, you can view how many chats and emojis are sent daily in the chatroom, as well as the number of interactions. You can filter by channel visibility or name, and view the top 100 chats with the most reactions.
If needed, you can also check the content of the chats.
Socials
In this section, you can view the daily number of posts shared on social media using a specific hashtag. It is divided into two tabs:
- Socials KPI: find data by external action (type, creation date, platform, hashtag, number of posts, likes, comments and other KPIs).
- Details: find data by content (User ID, name, date, platform, URL, number of views, likes, comments, shares and reach).
After creating external actions and social missions, go to this section to see how many users shared social media posts using these external actions.
Reviews
If you are integrated with a review provider (Verified Reviews, Bazaarvoice, Yotpo, PowerReviews, etc.), you can view the daily number of reviews shared by your community members on your website.
Export data
Most charts and tables in the Statistics section can be exported in CSV or Excel format. The following steps apply to all exportable charts and tables, regardless of the section:
-
Select a period: choose a start date and an end date. Wait a few seconds for the data to load properly.
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Export the data: hover over the chart or table, click the three dots, then click Export data.
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Choose the export format: select your export preferences (we recommend choosing the left or middle option).
FAQ
When exporting your data, if the Excel file is empty, try exporting the data by selecting the middle option rather than the first one.
If the Excel file is still empty, check your filters and the selected period before contacting the Brand Communities teams.
If you cannot view the content or chart in these sections, try one of the following solutions:
- Log out of and log back in to the back office.
- Check your internet connection.
- Contact your CSM if the issue persists.
It is not possible to export charts directly as they appear in the back office because they are generated with Power BI. However, you can take a screenshot of the chart if needed.