When a new person joins the community management team via the back-office, administrator access is required to view statistics, data, or perform other tasks.
Prerequisites
Before granting administrator access, the person must have a user account on the community. If not, send the link to your community and ask them to create an account.
Once this is done, request the email used to create the account.
Grant administrator access
Once the user account is set up, an existing admin must follow these steps in the back-office:
- Go to Settings > Permissions & Roles > Roles. To learn more about permissions and roles, see this article.
- Find the Admin role. Click the "Give this role to a user" button at the bottom right of this role.
- Then choose "Search with email" and enter the email the person used to create their account.
- Click the "Add" button to grant administrator access to this person.
Login and security
First login
Once administrator access is granted, it is possible to log in to the back-office using the same password as the community account.
For new community administrators using SSO login, it is necessary to change the password before the first back-office login.
2FA setup
During the first login, two-factor authentication (2FA) must be configured by scanning a QR code. This two-step authentication enhances back-office security.
When setting up 2FA, it is recommended to use a clear and recognizable name for the authentication app to avoid confusion with other 2FA accounts.
Need help?
If there is an issue with 2FA or administrator access, you can contact support via the help icon at the bottom right of the screen.