Set up and manage your Reward Shop

Turn community points into real rewards for your members with the Reward Shop.

Your members already earn points in your community to unlock badges, climb status tiers, and get exclusive access. The Reward Shop takes it further: it lets members choose their own reward from a dedicated product catalog you control. They browse, select and order, in full autonomy. 

Getting started: initial setup

Before members can use the Reward Shop, you need to create a dedicated channel and decide who can access it.

1. Set up the Reward Shop channel

To set up your Reward Shop, create a Reward Shop channel in the back-office:

1. In Configuration > Channels, click on + Add a channel
2. Choose the channel type Reward Shop
3. Follow these steps to configure the channel

2. Restrict access to the Reward Shop

Choose whether or not to restrict access to your Reward Shop channel. To do so: 

1. In Configuration > Permissions & Roles > Permissions, search the Access to channel permission
2. Click on the Add button next to this permission and configure it
3. Define a specific role or a condition (such as Experience Points for example) to restrict access to some members

Manage your products

Go to Configuration > Reward Shop > Manage products. This tab gives you full control over the product catalog used in the Reward Shop.

Available information and actions

For each product, the table displays:

Column	Product	Stock code	Brand	Category	Stock	Price
Description	Name, image & description	Unique identifier	Brand associated with the product	Category associated with the product	Quantity currently available	Cost in community points

In the last column of the table, you can:

• View variations
• Update or add a variation
• Delete a product

Please note that you cannot edit a product. To do so, you must submit a request to your CSM. 

How to create a Reward Shop product

Click the + Add new product button in the top right corner. 

 

Fill in the required fields:

• Basic Information:
  • Stock code
  • Product Name
  • Price (Points)
  • Description
• Images: Main image and/or Small image of the product
• Brand: Select an existing brand or create a new one
• Categories: Select one or more (existing category or a new one)
• Attributes: Select an existing attribute or create a new one, and choose an Attribute value

 

Then, click on Create Product.

How to create a product variation

You can create product variations to offer different options. To do so, once the base product has been created:

1. In the Actions column, click Update or add a variation > Add variation
2. Fill in the same fields as when you created your product. It's mandatory to specify the attributes that distinguish the variations (size, color, etc.)
3. Click on the Create Variation button

Other actions in the tab

In the tab, you can also:

• Search for a product and filter by category
• Activate or deactivate Only out of stock to quickly spot unavailable products
• Click on Set limit to define the maximum number of community points a member can spend per month (from the 1st to the last day of the month). The limit must be greater than zero.

Any admin can update this limit at any time in Configuration > Reward Shop > Manage products or in Configuration > Reward Shop > Settings. Changes apply immediately and are not retroactive

Manage the orders

Go to Configuration > Reward Shop > Orders. In this tab, you can:

• View recent orders
• Access order details (ID, Customer, Product, Points, Date, Status and Tracking)
• Follow order status and filter by order status

Member experience

For members, the Reward Shop is available as a new channel in the community. There is no opt-in for the Reward Shop channel: once configured and visible to a member, the channel and its catalog are accessible directly.

1. Browsing the catalog

What members see:

• Their available points
• The configured point spending limit and how many points they can still spend in the current month

What members can do:

• Browse the catalog of eligible products, select a product and/or its variations and choose quantities
• Click on a product to open its detail page and read the full description
• Access their order history and basket, and add or remove products from it

2. Basket and validation

The basket updates in real time based on points and stock:

3. Checkout process

Members must be logged in to place an order. If a visitor tries to order, they are prompted to register or log in first.

At checkout, members can review and confirm their order (selected products, points required for each product, total points for the order). They must complete the following fields:

• First and Last name
• Address, City, Postal code, Country
• Phone number
• Additional information (optional)
• Members must check "I agree to exchange X points for this order" before clicking Place order.

4. Order tracking

Members can follow the order status from their order history (updated once per day). Four statuses are used:

• Processing
• Shipped
• Delivered
• Cancelled

FAQ