Turn community points into real rewards for your members with the Reward Shop.
The Reward Shop lets members choose their own rewards using the points they earn from your community. You create a dedicated product catalog, members browse, select and order, in full autonomy.
If you'd like to enable the Reward Shop for your community, you can discuss this with your CSM.
Set up the Reward Shop channel
To set up your Reward Shop, you need to create a Reward Shop channel in the back-office:
- In Configuration > Channels, click on + Add a channel
- Choose the channel type Reward Shop
- Follow these steps to configure the channel
Only one channel of this type can be configured per community.
Restrict access to the Reward Shop
You can also choose whether or not to restrict access to your Reward Shop channel. To do so:
- In Configuration > Permissions & Roles > Permissions, search the Access to channel permission
- Click on the Add button next to this permission and configure it
- Define a specific role or a certain condition (such as Experience Points for example) to restrict access to beginner members
Manage your products
Go to Configuration > Reward Shop > Manage products.
This tab gives you full control over your product catalog used in the Reward Shop. For each product, you can see:
- Product: Name, image and description
- Stock code
- Brand
- Category
- Stock (available)
- Price in community points
In the last column, you can access actions:
-
View variations
-
Update or add a variation
-
Delete a product
Please note that you cannot edit a product. To do so, you must submit a request to your CSM.
In the tab, you can also:
-
Search for a product
-
Filter by category
- Activate
or deactivate
Only out of stock to quickly spot unavailable products.
- Create a Reward Shop product by clicking on the + Add new product button
In the Manage products tab, click Set limit. A popup opens where you can define the maximum number of community points a member can spend per month (from the 1st to the last day of the month).
- The limit must be greater than zero
- Any admin can update this limit at any time in Configuration > Reward Shop > Manage products or in Configuration > Reward Shop > Settings. Changes apply immediately and are not retroactive
How to create a product?
Click the + Add new product button in the top right corner. Fill in the required fields:
Basic Information
- Stock code
- Product Name
- Price (Points)
- Description
Images
Main image and/or Small image
Brand
Select existing brand or create one
Categories
Select existing category or create one
Attributes
Select existing attribute or create one, and choose an Attribute value
Then, click on Create Product.
How to create a product variation?
You can create product variations to offer different options. To do so, once the base product has been created:
- In the Actions column, click
- Fill in the same fields as when you created your product. Be sure to specify the attributes that distinguish the variations (size, color, etc.)
- Click on the Create Variation button
Manage the orders
Go to Configuration > Reward Shop > Orders. In this tab, you can:
- View recent orders
- Access order details (ID, Customer, Product, Points, Date, Status and Tracking)
- Follow order status and filter by order status
The logistics provider handles the shipment, including delivery tracking and notification emails.
Member experience
For members, the Reward Shop is available as a new channel in the community, where they can:
- See their available points
- Browse a catalog of eligible products, select a product and/or its variations and choose quantities
- Access their cart and order history
- Add or remove products from the cart
- See the configured point spending limit and how many points they can still spend in the current month
As soon as a member confirms an order, the remaining points count updates in the header. When the monthly limit is reached, the Add to basket button is disabled until the next month.
The cart updates in real time based on points and stock.
-
If the member doesn't have
enough points:
- An error message appears to inform them
- The Checkout button is disabled
-
If the member has enough points:
- The Checkout button is enabled
- The member can proceed to order
When a member clicks Order from the cart, the system checks that stock is sufficient for each item. If stock is insufficient for one or more products, a message is displayed in the cart indicating which products are affected, and the Order button is disabled.
The member can adjust quantities. As soon as quantities are compatible with available stock, the Order button becomes active again. After the order is confirmed, the available stock is automatically decreased.
Please note that members can order only 3 units per product per order.
At checkout, members can review and confirm their order (selected products, points required for each product, total points for the order). They must complete the following fields:
- First and Last name
- Address, City, Postal code, Country
- Phone number
- Additional information (optional)
- Members must check "I agree to exchange X points for this order" before clicking Place order.
When a user places an order, the points for the ordered products are automatically deducted from their initial point balance.
FAQ
A product is only visible if the member meets all eligibility rules. This can depend on user status or level.
Eligibility is evaluated in real time each time the member opens the Reward Shop.
The order cannot be completed if one of the following conditions is not met:
- The member does not have enough points
- One or more products are out of stock
If the member does not have enough points, an error message is displayed and the checkout button is disabled.
When a product or a variation is out of stock:
- It cannot be added to the cart
- It may still be visible but marked as unavailable
Points are deducted immediately after the member confirms the order.
The deduction is final and cannot be reversed.
Stock is checked in real time when a member clicks Order. If stock is insufficient, the Order button is disabled and the cart displays which products are affected.
Once the member adjusts quantities to match available stock, the Order button becomes active again. After each order is confirmed, available stock is automatically decreased.
Yes, you can create multiple variations for a single product. Each variation can have:
- Different attributes (for example size or color)
- Different stock levels
- A different price in points
This allows you to offer more flexibility without duplicating products.