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Most UsedWhy do we recommend using the Chatbot?
- Accessible from your account
- Gives more context to the Customer Care agent
Or maybe these articles can help?
Manage activities and discussion groups (channels)
Log in to your administrator account, go to the Config tab, then Channels at the top left of the page. Click on Add a channel at the top right of the page, choose the channel type from the menu, and add your channel information...
See moreHow to access the community back-office?
To access the back-office (or backend), enter the correct URL directly into your browser. Use the following format: https://[your community name]/admin2. Replace [your community name] with your specific subdomain...
See moreHow to manage permissions and roles?
To configure a permission, start by searching for it to modify it. All permissions have a default state, and it is important to know it before making changes. There are two possible default states: No one has the permission, or a group...
See moreHow to check and export data?
Choose a period: select a start date and an end date. Wait a few seconds for the data to load properly. Hover over the chart until you see the three dots, then click on "Export data" (first option). Select your preferences...
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